833-510-0332 (2025)

FAQs

How do I contact McDelivery? ›

Please call 1300-13-1300 for further assistance.

My order is not correct or is missing items:

We're sorry about your order. To report and resolve any issues, first identify who was handling your delivery—Uber Eats or DoorDash. Check the bottom of the receipt in your email to find out the vendor. Please contact Uber Eats at 866-987-3744 or DoorDash at 833-510-0332.

Service fees are relatively uncommon, but growing quickly

Other times it's a fee the restaurant says it uses to cover employees' health care. Occasionally, a service fee is a mandatory minimum gratuity that gets split by all restaurant employees. Early McDonald's menu shows incredibly cheap prices.

What if I have an issue with a payment or want a refund? If you have an issue with a payment, kindly fill in this form and one of our McDonald's® Customer Service representatives will handle your request, within 24 to 48 hours. Our customer care representatives work office hours Monday to Friday.

McDelivery is a McDonald's service that delivers food to the customer's door.

To cancel your order, you'll need to do this on the Uber Eats, DoorDash, or Grubhub app or website where you placed the order. The app or website you placed your order on will have instructions for the cancellation process.

The most common complaint by far is wait time. Having worked at 3 McDonalds, I can tell you that customers get angry during rush hours (8–10, 11:30–1:30,4–6). Other complaints may be due to inaccurate food orders or the lobby being dirty.

Recent benchmark data from the 23rd Annual Drive-Thru Study underscores this, revealing an average order accuracy rate of 86%, signaling that improvement is essential for enhancing customer satisfaction and operational profitability​​.

What do I do if there was food missing from my order? Please contact the restaurant where you received your order and a crew member there can help.

No, it's not illegal to sit at McDonalds without buying anything, but it IS illegal to remain on their property after being asked to leave because you didn't buy anything. It's called criminal trespass and is generally a misdemeanor.

What two fees must you pay to McDonald's for ongoing fees? ›

Ongoing Fees: Royalty and Marketing

Royalty Fee: McDonald's charges a service fee of 4% of gross sales. This fee covers ongoing support and access to McDonald's operational systems and training. Marketing Fee: Franchisees are also required to contribute at least 4% of their gross sales to advertising and promotion.

To determine which McDonald's locations in your area are participating in McDelivery®, simply download the Uber Eats App, DoorDash App, or the Grubhub App, input your delivery address, and you will be able to order from participating McDonald's restaurants in your area.

As a result, our restaurants waste less than 1% of edible food stock. Unfortunately we can't send cooked food to be eaten elsewhere as this would breach our food safety policies, but we do send all leftover food for composting, rendering or anaerobic digestion.

We ask you to allow an extra 15 minutes to account for unexpected traffic, road conditions and delays. Whilst waiting you can check the status of your order in the McDonald's App. You can also contact your courier from there (see “Contacting your Courier” above).

Discard all perishable foods, such as meat, poultry, eggs, side dishes, or casseroles, left at room temperature longer than two hours; one hour in room temperatures above 90 °F. Once leftovers are stored safely, they will remain safe three to four days. For more information please visit Safe Handling of Takeout Food.

It may be because McDelivery is not yet available to deliver to the address input. If it is not yet available at your desired delivery address you may still order McDelivery via: Uber Eats, Menulog and DoorDash.

Launch the McDonald's App and log in, if you are not already. Select 'Order' from the bottom menu bar and switch from 'Pickup' to 'McDelivery®'. Once you have entered a valid delivery address, begin selecting all food items you wish to have included in your order.

Contact Uber Eats customer support on 0800 088 5663 for help with your McDelivery order.